285
Reģistrācijas numurs: 40203205428
- Apraksts
- Pamatinformācija
- Uzņēmums
SUN FINANCE is a Riga-based fintech company providing financial services across four continents. Founded in 2017, weve grown beyond the startup phasebut weve kept its energy and innovation, now strengthened by stability and a great work environment.
Our success-driven team thrives on collaboration, ambition, and shared growth. And were not slowing down. Join us and be part of whats next!
IT TEAM
IT team consists of 80+ professionals across 8 different teams, working with 10+ products. They are cross-functional, self-sufficient, and highly autonomous teams led by supporting and inspirational leaders. You will work in a full-stack team with colleagues like Service support specialists, QAs, Back-End, Front-End, Products owner, and Team lead. Our stable processes will allow you to focus on your tasks and receive as much support as you need. We have varieties of different tasks (bug fixes, refactoring, different integrations, packages, and services creation and much more).
JOB MISSION
The service support team is providing second-line support for our customers to ensure that clients are satisfied with products, services and features. Our main goal is to deliver excellent customer service and resolve most of the incoming incidents and service requests, involving development team only in extraordinary cases.
OUTCOMES
- Taking ownership of the product-related issues and seeing problems through to resolution
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the development teams
- Identify and suggest possible improvements to existing procedures and create new ones
- Incident categorization, prioritization, resolution, or escalation
- Daily cooperation with the development team
REQUIREMENTS
- 1+ year experience in Service Desk or IT Support team
- A clear understanding of the Incident management process
- Ability to diagnose and resolve basic technical issues
- SQL knowledge
- Attention to detail & willingness to work in a dynamic environment
- Fluent in spoken and written English
- Good communication and teamwork skills
- QA experience will be considered an advantage
BENEFITS
- Hybrid work arrangements allowing to combine work from home and office
- Flexible working hours start as late as 10 am
- Health insurance
- Well-being activities, surprises, and birthday gifts (sporty challenges, mini competitions with prizes)
- Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses etc)
- Receive bonuses for long-term cooperation like extra holidays, etc.
- Free coffee & soft drinks to fuel those tough mornings
- Variety of snacks and soups at the kitchen
- Enjoy the private gym
- Learn and grow in a company of over 10 nationalities
- No suits! Unless it's Carnival or Halloween
- Salary range 1300-1500 EUR gross depending on work experience and skills
€
1300 - 1500
Atrašanās vieta
- Rīga, Latvija
Skanstes 52, Rīga, LV - 1013
Darba veids
- Pilna slodze
Kontaktpersona
Anete Špundzāne
Anete Špundzāne
At Sun Finance you will be a part of a company where everything is possible. Here we set only the highest goals and work hard to reach them. Our team's success-oriented mindset has allowed us to land a spot in the prestigious ranking of Europe's fastest-growing companies recognized by The Financial Times for four consecutive years. We believe in the power of companionship - supporting our colleagues and sharing knowledge is an important part of our every day life. Managed by seasoned professionals in finance, IT, risks and fintech, Sun Finance will offer an opportunity for you to grow along with us.Join Sun Finance!
P.S. We also know how to have fun.
Reģistrācijas numurs: 40203205428
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