144
Feedback Specialist
Activa Management
Feedback Specialist
Activa Management
Feedback Specialist
Activa Management

Feedback Specialist

Activa Management

What will you do?

  • Reach out to players who have become inactive or left the platform to gather honest feedback
  • Analyse and summarize trends in player behaviour and satisfaction
  • Identify pain points and opportunities to improve retention across different user segments
  • Collaborate with the Retention and Product teams to help design better offers, features, and communication flows
  • Contribute to player win-back strategies with data-driven suggestions
  • Keep track of key user satisfaction metrics and provide regular reports
  • Help ensure every player feels heard and valued, especially after a negative experience

What you need:

  • Excellent written and spoken English (essential for communicating with international clients)
  • Strong communication and active listening skills
  • A detail-focused, analytical mindset with a desire to understand human behaviour
  • Empathy and professionalism when dealing with critical or emotional feedback
  • Ability to multitask and stay organized in a fast-paced environment

Bonus points:
  • Previous experience in support, research, or retention in the gambling or online entertainment industry
  • Knowledge of user behaviour analytics or survey tools
  • Additional languages (German, Norwegian, Polish, Bulgarian, or Portuguese)

Why work with us?

  • Competitive salary starting from €1150/month (gross), with growth potential
  • Official employment from day one
  • Gym membership
  • Office snacks, training opportunities, and a fun, international team
  • Work on exciting projects with real impact in a fast-growing company
  • Low bureaucracy, startup-style environment

Interested in turning player voices into real change? Apply now!
Mēneša bruto algaBruto mēnesī  € 1150 - 1700

Atrašanās vieta

    Rīga, Latvija
    Cēsu iela 31

Darba veids

  • Pilna slodze
  • Elastīgs darba laiks

Prasmes

 Analītiskā domāšana Datu analīze Customer service

Valodas

  •  Angļu
Kontaktpersona
Mihails Dzondzua
+37120701411
Are you someone who enjoys digging into player behaviour and figuring out what makes people stick aroundor leave? Our client is a dynamic and fast-growing company in the iGaming sector. Were looking for the client a Feedback Specialist to join his Retention Team and help them better understand users through feedback collection, analysis and communication.

This role is perfect for someone whos detail-oriented, empathetic, and eager to improve the player experience based on real input from our community. Youll work closely with support, product, and marketing teams to ensure player voices are heard and turned into actionable insights.

Well share more about our company and the team during the interview.

Uzņēmuma mājaslapahttps://www.activa.lv/

Reģistrācijas numurs40003572912

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